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Sales Series
Playbook Series
Blueprint Series

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THE "PERFECT 10" DEADLY SINS

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Sales Training Series

Sales Series Level One – The Foundation

RM988

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Sales Series Level Two – The Progression

RM988

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Sales Series Level Three – The ROI

RM988

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Sales Series – Complete Set (3 Levels)

RM2188

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Each Sales Series level contains 10 comprehensive modules (~50 A4 pages each). Using our unique 2plus2 format, it combines self-learning with trainer-led workshops and workbooks—delivering a complete, practical sales training solution designed specifically for Malaysian SMEs.

You can purchase each level individually at RM988, or get all 3 Levels together for RM2,188.

Playbook Series

Command Center for Head of Sales

RM388

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Sun Tzu SME Playbook

RM88

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SME Sales Manager Playbook

RM88

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SME Marketing Manager Playbook

RM88

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SME Customer Service Playbook

RM88

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SME Client Retention Playbook

RM88

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SME Objective Setting Playbook

RM88

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Playbooks offer role-specific, actionable guidance that fills critical training gaps for busy department heads and SME owners juggling multiple roles. Ideal for those without formal training, these practical tools enable faster learning and quicker application—driving growth and increasing revenue.

Blueprint Series

Think Outside the Box

RM28

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The 80/20 Principle

RM28

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Decision Architecture

RM28

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Turn Disadvantage to Advantage

RM28

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Stress to Strength

RM28

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Talk Like a Leader

RM28

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The Confidence Switch

RM28

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Team-Building the Malaysian Way

RM28

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From Vision to Victory

RM28

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Playbooks offer role-specific, actionable guidance that fills critical training gaps for busy department heads and SME owners juggling multiple roles. Ideal for those without formal training, these practical tools enable faster learning and quicker application—driving growth and increasing revenue.

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Sales Series Level One – The Foundation

A complete self-learning + trainer-assist system designed for SME teams.
Includes 10 fully loaded modules, each averaging 50 pages of powerful, real-world sales training. Every module comes with its own workshop and workbook—built to help your team sell better, faster, and smarter.

Table of Contents:

  • Preface
  • Module 1– The Right Start in Sales
  • Module 2– Understanding What Customers Really Want
  • Module 3– Communicating with Confidence and Clarity
  • Module 4– Building Resilience and Adaptability in Sales
  • Module 5– Handling Customer Concerns Without Panic
  • Module 6– Winning the Trust Game
  • Module 7– Mastering the First Impression and Building Rapport
  • Module 8– Mastering the Buyer’s Journey and Effective Selling Techniques
  • Module 9– Building Unshakable Confidence in Sales
  • Module 10– Coachability and Lifelong Learning in Sales
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Sales Series Level Two – The Progression

Equip your team to handle complex sales, tougher objections, and advanced buyer communications with clarity, confidence, and complete control.
This level builds on the fundamentals—perfect for those ready to level up and lead serious sales conversations.

Table of Contents:

  • Preface
  • Module 1– Understanding What Customers Want
  • Module 2– Building Trust Through Clarity and Confidence
  • Module 3– Engaging Buyers and Building Momentum
  • Module 4– Handling Objections with Confidence
  • Module 5– Presenting Complex Offers Simply
  • Module 6– Defusing Tough Objections and Managing Buyer Emotions
  • Module 7– Navigating Complex Sales and Multiple Decision Makers
  • Module 8– Using Data, Stories, and Visuals to Close
  • Module 9– Planning, Targeting, and Setting Up High-Probability Sales
  • Module 10– Stepping Up – Becoming a Sales Leader-in-Training
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Sales Series Level Three – The ROI

Turn your trained team into B2B-ready professionals who can win major accounts, grow customer lifetime value, and drive long-term sales expansion.
This level sharpens leadership thinking, account strategy, and growth-focused execution—built for serious ROI.

Table of Contents:

  • Preface
  • Module 1:Architecting Your Sales Ecosystem
  • Module 2:Precision Planning for B2B + Key Accounts
  • Module 3:High-Trust Conversations That Convert
  • Module 4:Objection Mastery – From Resistance to Respect
  • Module 5:Business Math Mindset – Selling with Numbers, Not Just Words
  • Module 6:Sales Psychology 2.0 – Deep Buyer Patterns
  • Module 7:Mapping the Buying Table – How to Win in Group Decisions
  • Module 8:Business Logic Pitching – ROI, Value, and Financial Proof
  • Module 9:Selling to Leadership – Speak the Language of Decision-Makers
  • Module 10:Selling Beyond the Close – Influence, Coaching, and Self-Mastery
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COMMAND CENTER FOR HEAD OF SALES

You’re not just running sales. You’re leading people, managing pressure, and delivering results in real time.
This Blueprint is your no-nonsense playbook to master the Structure, Strategy, and Execution every Head of Sales must get right — to stay sharp, stay in control, and stay ahead.
Because when the numbers slip, everyone looks at you.
Make sure you’ve got the system to back you up.

Table of Contents:

 

SECTION A: FOUNDATION SETUP

  • A1: Understanding Your Actual Role as HOS
  • A2: Aligning Sales with Business Direction
  • A3: Defining Sales Success in Real-World Terms
  • A4: Building a System That Can Scale
  • A5: Crafting the Sales Culture You Want
  • A6: Creating Visibility Without Micromanaging

SECTION B: PRODUCT FIT SYSTEM

  • B1: Getting Crystal Clear on What You’re Actually Selling
  • B2: Value Positioning – Fix It or Fail
  • B3: Territory Deployment That Matches Product Reality
  • B4: Smart Prioritisation of Sales Resources
  • B5: Performance Consistency System
  • B6: Accountability & Reporting Rhythm
  • B7: Execution Discipline That Holds the Line

SECTION C: TEAM LEADERSHIP SYSTEM

  • C1: Sales Team Design for Results
  • C2: Hiring Right – Not Just Filling Seats
  • C3: Coaching That Sticks
  • C4: Performance Management Without Drama
  • C5: Leading a Team Under Pressure

SECTION D: FORECAST + REVIEW

  • D1: Sales Forecasting – Accuracy Over Optimism
  • D2: Review Rhythm That Drives Results
  • D3: Fixing the Pipeline Blind Spots

SECTION E: FIELD EXECUTION ZONE

  • E1: How to Spot Field Execution Issues
  • E2: Strengthening On-the-Ground Moves
  • E3: Sales Discipline and the Final Stretch

SECTION F: SALES STRATEGY RESET

  • F1: Strategic Reset for Declining Results
  • F2: Competitive Moves Without a Price War
  • F3: Refreshing the Sales Approach Mid-Year

SECTION G: CRISIS & PRESSURE HANDLING

  • G1: Leading Under Fire
  • G2: Handling Burnout – Yours and Theirs
  • G3: When the Business Turns on Sales

SECTION H: HEAD OF SALES UPGRADE

  • H1: From Firefighter to Architect
  • H2: Managing Up – Without Sounding Weak
  • H3: Building Your Own Sales Legacy
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Sun Tzu’s SME War Manual

A tactical playbook for SME owners—applying battlefield strategy to outthink and outmanoeuvre competitors.
Gain control of your business terrain with precision across Sales, Marketing, and Operations, using time-tested war principles reimagined for the SME world.

Chapters:

  1. Strategic Foundations
  2. Strategic Positioning
  3. Offensive Strategies
  4. Defensive Strategies
  5. Strategic Alliances
  6. Strategic Intelligence
  7. Strategic Deception
  8. Strategic Flexibility
  9. Strategic Momentum
  10. Strategic Consolidation
  11. Strategic Adaptation
  12. Strategic Resilience
  13. Strategic Expansion
  14. Strategic Leadership
  15. Strategic Legacy
  16. Strategic Speed
  17. Strategic Deliberation
  18. Strategic Neutralization
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SME Sales Manager Playbook

Your complete leadership guide—built for Malaysian Sales Managers.
Lead with confidence, drive consistent results, and grow into your next-level role using real tools, proven structure, and practical sales leadership systems.

Chapters:

  1. Role & Mindset of the Sales Manager
  2. Building & Managing Your Sales Team
  3. Pipeline & Forecast Management
  4. Coaching & Development
  5. Performance Management & Accountability
  6. Time Management & Productivity for Sales Managers
  7. Handling Objections & Closing Deals
  8. Sales Reporting & Data-Driven Decisions
  9. Managing Customer Relationships
  10. Planning for Growth & Continuous Improvement
    Bonus Chapter: From Sales Manager to Head of Sales
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SME Marketing Manager Playbook

A tactical guide built for marketing managers under real-world pressure.
Gain clarity, structure, and sharper execution across branding, campaigns, digital, and customer engagement—without the unnecessary theory.

Chapters:

 

  1. Understanding the Marketing Manager’s Role
  2. Strategic Planning and Branding
  3. Marketing Campaigns and Execution
  4. Content and Communication Strategies
  5. Digital Marketing Essentials
  6. Budgeting and Resource Allocation
  7. Measuring Marketing Performance
  8. Team Management and Internal Collaboration
  9. Market Intelligence and Competitor Analysis
  10. Continuous Improvement and Marketing Innovation
    Bonus Chapter: From Marketing Manager to Business Strategist

 

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SME Customer Service Manager Playbook

Lead your service team with clarity, structure, and real-world tools that work.
Equip your front-liners to handle pressure, resolve issues fast, and deliver memorable customer experiences that keep clients coming back.

Chapters:

  1. Understanding the Customer Service Manager’s Role
  2. Building a Service-First Team Culture
  3. Handling Complaints and Difficult Customers
  4. Service Recovery and Loyalty Retention
  5. Frontline Team Training and Standards
  6. Managing Service Quality and Consistency
  7. Internal Collaboration With Other Departments
  8. Customer Feedback and Continuous Improvement
  9. Stress Management for Service Teams
  10. Planning for Growth and Customer Experience Innovation
    Bonus Chapter:From Service Manager to Customer Experience Leader
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Client Retention Playbook for SMEs

Keep your best clients coming back—with practical, proven tools that work.
Use simple, structured strategies to boost loyalty, strengthen relationships, and reduce costly churn.

Chapters:

  1. Understanding Why Clients Leave
  2. Building Retention Into Your Sales Process
  3. Creating a Consistent Follow-Up System
  4. Customer Journey Mapping
  5. Personalizing Service and Communication
  6. Handling Complaints and Feedback Proactively
  7. Rewarding Loyalty With Meaningful Touchpoints
  8. Strengthening Emotional Connections
  9. Training Teams for Retention Awareness
  10. Measuring and Improving Retention Results
    Bonus Chapter:Turning Clients Into Advocates
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Objective Setting Playbook for SMEs

Most SMEs chase goals with no clear direction, focus, or alignment.
This S.M.A.R.T.-driven playbook helps you challenge, sharpen, and structure every objective—before wasting time, effort, or money.

Chapters:

  1. Why Most Goals Fail
  2. The Power of Objective Setting
  3. The 4-Part Structure of Strong Objectives
  4. Team Alignment and Ownership
  5. Tracking and Measuring Progress
  6. Weekly Execution and Course Correction
  7. Reviewing Objectives With Your Team
  8. Linking Objectives to Departmental Functions
  9. Common Mistakes and How to Avoid Them
  10. Mastering the Habit of Objective Setting
    Bonus Chapter:From Reactive Goals to Strategic Objectives
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Think Outside The Box

Everyone says it. Few know how to actually do it at work.
This Blueprint shows you where to start, what to shift, and how to apply practical creative thinking to real-world workplace challenges.

TABLE OF CONTENTS:

  1. What’s in the Box?
  2. How People Get Trapped in the Box
  3. Why Thinking Differently is Your Superpower
  4. Breaking Mental Patterns
  5. Practical Tools to Think Outside the Box
  6. When the Box Fights Back
  7. Creativity in Action – A Full Walkthrough
  8. The Box Was Never Locked
  9. The FastLearn Creativity Habit Builder
  10. The 30-Day Challenge to Break the Box
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The 80/20 Principle

Everyone’s heard of it—but few apply it with intent.
This Blueprint shows you how to focus on the high-impact 20%, cut the noise, and get better results with less effort, stress, and waste.

TABLE OF CONTENTS:

  1. What Is the 80/20 Principle?
  2. Where It Shows Up in Real Life
  3. Are You Trapped in the 80?
  4. The Mental Switch You Need
  5. The 80/20 Mindset at Work
  6. How to Identify Your Vital Few
  7. Common Misconceptions That Hold People Back
  8. When 80/20 Gets Hard to Apply
  9. 80/20 in Action – FastLearn Tools
  10. The 30-Day 80/20 Booster Plan
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DECISION ARCHITECTURE

Everyone makes decisions — but most rely on autopilot, instinct, or guesswork.
This Blueprint teaches you how to design your thinking, sharpen your clarity, and make smarter, purpose-driven calls with confidence and control.

TABLE OF CONTENTS:

  1. What Is Decision Architecture?
  2. How Most People Actually Make Decisions
  3. The Hidden Factors Behind Every Decision
  4. Why Good People Still Make Bad Decisions
  5. The 4 Types of Decision Traps
  6. The FastLearn Decision Builder™
  7. How to Apply Decision Architecture in Daily Work
  8. Making Group Decisions That Don’t Backfire
  9. Recovering from a Bad Decision
  10. The FastLearn Decision Fitness Tracker™
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TURN DISADVANTAGE TO ADVANTAGE

Life doesn’t always deal a fair hand—but some still rise, win, and lead.
This Blueprint shows you how to flip your limitations into leverage using strategy, bold thinking, and practical moves that work.

TABLE OF CONTENTS:

  1. Introduction: The Game Is Not Fair
  2. What Makes a Disadvantage Feel Permanent
  3. How People Turn Weakness Into Power
  4. Real SME Stories of Reversals
  5. The FastLearn Flip-It Framework™
  6. Choosing the Right Mindset When You’re Down
  7. Limitations That Can Become Leverage
  8. How to Bounce Back When Others Expect You to Lose
  9. Building Long-Term Confidence from Short-Term Losses
  10. Making Your Flipped Strength Work for Life
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STRESS TO STRENGTH

Stress is a constant—but it doesn’t have to control or break you.
This Blueprint shows you how to decode your stress signals, reframe your mindset, and turn pressure into fuel for real personal and professional growth.

TABLE OF CONTENTS:

  1. Understanding the Real Role of Stress
  2. Why Stress Affects Some More Than Others
  3. The Stress Curve – When It Helps, When It Hurts
  4. FastLearn Stress Decoder™
  5. Reframing Stress: The Strength Perspective
  6. Turning Workplace Pressure into Fuel
  7. How to Use Stress to Sharpen Focus and Discipline
  8. Building Your Stress Resilience Kit
  9. Daily Habits That Convert Stress to Strength
  10. Final Notes and Long-Term Strength Planning
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TALK LIKE A LEADER

Leadership isn’t about titles — it’s about how you show up, speak up, and get taken seriously.
This Blueprint shows you how to communicate with clarity, credibility, and influence—whether you’re leading a team or presenting to decision-makers.

TABLE OF CONTENTS:

  1. Why Leadership Is a Language
  2. Common Speaking Habits That Kill Credibility
  3. The FastLearn LeaderSpeak Framework™
  4. Finding Your Voice and Tone
  5. Mastering Clarity Under Pressure
  6. Power Words and Phrases That Shift Perception
  7. Leading Conversations, Not Just Talking
  8. Handling Tough Questions with Authority
  9. Building Daily Confidence in Your Communication
  10. Talk Like a Leader – Personal Practice Guide
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THE CONFIDENCE SWITCH

Confidence isn’t about personality—it’s about control, clarity, and timing.
This Blueprint helps you spot your confidence blockers, flip your internal switch, and show up with presence when it counts most.

TABLE OF CONTENTS:

  1. What Confidence Really Is — And Isn’t
  2. Why Some People Radiate Confidence (And Others Don’t)
  3. Finding Your Internal Confidence Switch
  4. FastLearn Confidence Triggers™
  5. Situational Confidence vs. Everyday Doubt
  6. How to Speak Up When It Counts
  7. Confidence in Conflict, Meetings, and Presentations
  8. The Daily Confidence Boost Routine
  9. Helping Others Build Confidence Too
  10. The Long-Term Switch — From Self-Doubt to Self-Belief
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TEAM-BUILDING THE MALAYSIAN WAY

This Blueprint unpacks a true Malaysian success story — how one leader built a united, high-performance team that achieved global best sales performance twice. No games. No gimmicks. Just trust, grit, and getting the basics right — together.

TABLE OF CONTENTS:

  • Preface
  • Chapter 1: Introduction
  • Chapter 2: Why Team-Building Matters
  • Chapter 3: Core Principles of the Team-Building Blueprint
  • Chapter 4: Real-Life Success Stories
  • Chapter 5: Trust — The Invisible Glue That Holds Teams Together
  • Chapter 6: Implementation Strategy & Best Practices
  • Chapter 7: Measuring Impact & ROI
  • Chapter 8: Common Challenges & How to Overcome Them
  • Chapter 9: Case Study – A Malaysian Success Story
  • Chapter 10: Conclusion & Next Steps
  • Bonus Chapter: Team-Building in the Real World
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FROM VISION TO VICTORY

Everyone has visions — but without the right method, they stay dreams or illusions.
This Blueprint gives your vision a real shot at success, with clear steps to turn big ideas into real wins — in both career and life.

TABLE OF CONTENTS:

  • Preface
  • Chapter 1: Wake Up Your Vision
  • Chapter 2: Discovering the Vision That Fits You
  • Chapter 3: The Roadmap Method
  • Chapter 4: Breaking Through Setbacks
  • Chapter 5: Motivation Is a Muscle
  • Chapter 6: Resources You Didn’t Know You Had
  • Chapter 7: Milestones and Mini Wins
  • Chapter 8: Real People. Real Growth.
  • Chapter 9: The FastLearn Vision Builder Habit
  • Chapter 10: Bonus Toolkit & Final Reflection
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